FAQ

Products

Who is Osuda?

We are Malaysia’s healthy snack food company that care of your satisfaction and health. We create food that is not only healthy but also tasty, fresh and low in calories.

What are your product ranges?

We do have two flavors at the moment which are 

  • Dark Chocolate Peanut Butter
  • Matcha White Chocolate Peanut Butter

 

Dark Chocolate Peanut Butter is the combination of premium dark chocolate with special roasted peanut & natural sea salt.

Matcha White Chocolate Peanut butter is the combination of Premium matcha powder, white chocolate, special roasted peanut, coconut oil and natural sea salt.

What is Healthy Spread?
Why is Osuda’s spread different from other peanut butter?
  1. No added sugar
  2. No added preservatives
  3. All-natural and free of any artificial additives
  4. Specially roasted peanut with an extremely smooth texture
  5. Specially invented flavor with great taste
Where do the ingredients in Osuda’s come from?

We use our ingredients from all over the world and make sure it is safe and natural. We always make sure all the ingredients are good in quality and handle them with care and cleanliness. 

Are Osuda’s Products halal?

All Osuda’s products are made in a facility that is following every rules and regulation and requirement of Halal. We are currently working on obtaining our Halal certification.

What is the shelf life of Osuda’s Products?

Healthy Spread: Within 6 months to 9 months.

Healthy Fruit Snacks : 1 Year

Operations

Where are Osuda’s products made?

All of Osuda’s Products are made in certified factories in Malaysia.

Where can I find Osuda Products?

We are now only available online. (website, Lazada & Shopee)

What forms of payment do you accept?

We accept Mastercard, Visa, Debit Cards and online payment via our third-party provider – Ipay88.

Where do you deliver to?

We deliver nationwide in Malaysia and Singapore.

How much do you charge for deliveries?

West Malaysia

Deliveries are FREE for orders above RM100. All other order amounts and addresses will be shipped at a flat rate of RM8.00 (including GST) per delivery.

East Malaysia

The price of shipping depends on the weight of the order.

Singapore

The price of shipping depends on the weight of the order.

Deliveries Methods

We are using Malaysia courier service such as DHL, Pos Laju, Aramex etc depends on area which we think suits the best.

How long do deliveries take?

We aim to deliver within 3-4 working days.

Who can I contact for my deliveries?
I'm not happy with my purchase, can I get a refund?

At Osuda, customer’s satisfaction is our first priority. You may contact us at [email protected] within 14 days from the date of purchase along with your order number and reason for the refund. Requests thereafter will not be entertained. Please allow up to 3 working days for our team to get in touch with you.

Terms & Conditions:

1. Refund/Exchange policy applies only to online purchases made through our website – osuda.com.my
2. All SALE and promotional-priced items are non-refundable and non-exchangeable.

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